Initial Occupancy and Ongoing Care

Transitioning into a newly completed custom home is a significant milestone. Our process culminates with a comprehensive "punch list"—a meticulous walkthrough to identify any items requiring final attention before occupancy. This is not merely a formality but a collaborative effort to ensure every detail aligns with the agreed-upon specifications and our exacting standards.

During this walkthrough, typically conducted with the homeowner and our project manager, we systematically review every space. This includes verifying the operation of all systems, the finish quality of surfaces, the functionality of fixtures, and the proper installation of all bespoke elements. We encourage our clients to engage actively, bringing their observations to ensure a complete understanding of their new environment.

Common punch list items often involve minor adjustments, such as paint touch-ups, door alignments, or the fine-tuning of cabinetry hardware. These are typically aesthetic or minor functional corrections. For instance, a subtle variation in a millwork seam or a light fixture requiring slight re-positioning are typical. Our commitment is to address each item promptly and efficiently, ensuring the home is presented in its pristine, intended condition.

We typically aim to complete all punch list items within two to three weeks of the walkthrough, depending on the scope and complexity of the identified tasks. Understanding Your Home's Warranty

Our custom homes are backed by a comprehensive warranty program designed to provide peace of mind in the initial years of ownership. This warranty covers various aspects of construction, categorized to provide clear expectations and responsibilities.

Generally, our warranty provides one year of coverage for workmanship and materials. This includes elements such as roofing, siding, finishes, and the installation of components like windows and doors. This period allows homeowners to settle in and observe the home's performance through seasonal changes. For example, slight settling cracks in drywall are sometimes observed in the first year as the structure acclimates, and these would typically be covered under our warranty for cosmetic repairs.

Beyond the initial year, we typically provide a two-year warranty for major mechanical systems—plumbing, electrical, and HVAC. These systems are critical to the home's function, and this extended coverage ensures that any latent defects in their installation are addressed.

Structural components, the foundation of your investment, are typically covered for ten years. This long-term assurance addresses significant structural defects that could compromise the integrity of the home. It's important to note that our warranty focuses on issues arising from construction defects, not normal wear and tear, owner-introduced modifications, or neglect. Detailed warranty documentation is provided and reviewed at closing, ensuring full transparency. Navigating the First Year of Ownership

The first year in a custom home is a period of discovery and acclimatization. While the warranty covers construction-related issues, certain aspects of home care and maintenance become the homeowner's responsibility. Understanding these can prevent minor issues from becoming larger concerns.

For example, regular filter changes for HVAC systems are crucial for maintaining air quality and system efficiency. We also advise homeowners to be aware of their home's humidity levels, especially in Charlotte's climate, which can fluctuate significantly. Proper landscaping irrigation, particularly around the foundation, is also important to prevent issues caused by excessive or insufficient moisture in the soil.

We provide a comprehensive homeowner's manual that details recommended maintenance schedules and best practices for all installed systems and materials. This resource covers everything from appliance care to recommended cleaning agents for specific surfaces. Our team remains available for guidance and consultation during this period, offering support to ensure your continued satisfaction and the longevity of your home's exquisite finishes and robust systems. Post-Occupancy Support and Service

Our commitment to our clients extends well beyond the day keys are handed over. We maintain an accessible post-occupancy support structure to address any questions or concerns that may arise. Our clients have direct contact with their project manager or a dedicated service representative for warranty claims or general inquiries.

Should a warranty item arise, our process is designed for efficiency. Clients submit a service request, which is then evaluated by our team. If determined to be a warranty item, we schedule the necessary repairs with our trusted trade partners, ensuring the same level of craftsmanship and attention to detail that defined the initial construction. Our goal is to resolve issues with minimal disruption to your daily life, reinforcing the lasting value of your investment.

We track all service requests and resolutions, maintaining a comprehensive history for each home. This rigorous approach ensures accountability and a consistent quality of service. For example, if a specific fixture requires adjustment within the warranty period, we coordinate with the original installer to ensure consistency. Frequently Asked Questions What is not covered by a typical home warranty?

Our custom home warranty typically excludes normal wear and tear, damage caused by improper maintenance, owner-introduced alterations, acts of nature, or appliance malfunctions, as these are usually covered by manufacturer warranties. It focuses specifically on defects in workmanship and materials from the construction process. How quickly are warranty repairs typically addressed?

Non-emergency warranty repairs are generally scheduled and completed within two to four weeks, depending on the specific trade partner availability and the complexity of the repair. For urgent issues affecting habitability, such as a major plumbing leak, we aim for same-day or next-day response. What should I do if I notice an issue after moving in?

We encourage clients to document any observations, ideally with photos, and submit them through our designated service request portal or directly to their project manager. This helps us quickly assess the situation and dispatch the appropriate trade partner for evaluation and resolution.